***Please understand once we send a proof, we can not refund any payment. If for any reason you are not satisfied with your purchase, please contact me within 3 days of it's arrival. We cannot refund items since they are ALL custom items. We use the proof that you approve so PLEASE double check ALL spelling in the proofs.
When an item arrives damaged please make sure to contact us within 3 days of item arriving so we can start the claims process. This is not very common but once it leaves our shop only fedex and USPS know what happens to the packages. WE will also need pictures of the damaged sign. Also make sure to keep the original packaging.
Although very unlikely, if your item(s) are damaged during shipping, please contact us immediately. We will work out a solution that we are both happy with. We want you to love your piece!