FAQs

What is the difference between wood and canvas?
Wood signs have knots and grains. Some are distressed for an old world weathered look. No two wood signs are exactly the same.  Our Canvas signs are crisp, clean and modern.  What you see on your proof is what you will get on your gallery wrapped canvas.  In other words, WOOD = Old World and CANVAS = Modern.
What are the details of a wood sign?
We paint and sand both sides of all WOOD signs for a smooth distressed look and feel. Each piece will vary slightly and we want each sign to look unique. Some signs come with knots, which we sand down a little, but we do not attempt to cover them up completely.  We feel that knots make each piece special. We try to create the old world feel with a modern touch, and each piece is a true work of art. Our wood signs are on 3/4-inch birch or oak plywood.   No two wood signs are the same. Item comes ready to display on wall (wire or saw tooth hanger depending on size of item). ALL lettering will be hand painted.
What are the details of a canvas sign? 
All signs in this category are printed on quality CANVAS using quality ink. The canvas is 1.5 inches thick and come ready to hang out of the box. Canvas signs come with a true backing to prevent stretching over time. Our premium quality materials have a classic texture and distinctive artistic look. We use pigment-based inks for exceptional fade resistance. Our eight-color inkjet produces a vibrant palette and accurate color resolution. Every canvas print is finished off with our clear acrylic coating, providing a highly scratch resistant protective layer with a satin luster.
Do we use vinyl?
We do NOT use VINYL. ALL wood signs are handmade and painted.  Our products are made In TEXAS.
Can I see the design BEFORE I place my order to make sure I like the sign?
We design in the order received. Due to the amount of time designs take we are only able to design those who have ordered. You will receive a proof of your design to review and approve. We do NOT paint or print until you have approved and LOVE what you see.
Will I receive a proof before you actually get started painting or printing my sign? 
Yes! You will receive a full color proof 1-2 days after you place your order or if you have purchased a subway design, in 5-7 days.  Once you receive your proof, if you would like to see any changes, we are more than happy to make them and re-send an amended proof.
Does it cost more if I want to make changes to the proof that you send?
We will make up to 3 edits on your design without additional fees. Please be as specific as possible initially. After 3 edits we reserve the right to charge $5 for each new edit. We want you to be happy and will do everything we can to capture the image you have of your beautiful design.
Can I cancel my order once I have received my proof?
Once we have sent your custom proof we will not reimburse your cost.
How long does it take for me to receive my order once it is placed? 
You will receive your custom piece 2-3 weeks after approval of proof for WOOD signs and your sign will be in the mail within 5-7 business DAYS after your approval for CANVAS signs. If you need your order quicker than that-please send an email via Etsy conversations and we will get back to you regarding availability.
I have a custom quote that I would like to make into a sign. How can I do that?
Simply send the exact words you would like and the size you have in mind, indicating whether you prefer wood or canvas. Once this information is received, we will send you a custom quote. Once the invoice is paid we can get started on the fun part…the DESIGN!
Do you offer discounts if I order more than one frame? 
We charge a flat rate for shipping ($13.99) whether you order 1 or 20 frames. This is a substantial per-sign savings and is the way we ensure you receive the best value when ordering multiple frames.
Do you have a "font list"?
We actually don't have a font list because we are willing to use pretty much any font our customers may request. If you see something you like on one of my other listings-just copy and paste the link so we know which one it is. Or, if you have a particular style or you know the name of the font-just let us know.
What happens if I made a mistake on an order that I already approved? 
We will email you a proof prior to painting or printing for all customized items. Please make sure to review and approve all proofs. We don’t mind making changes at all before the printing/painting process. If you have already received a wood sign and notice a mistake then send me an email and we can determine if it can be fixed. You would have to pay shipping both ways and a fixing fee would be added. Price would be based on the fix. For canvas signs, once you have approved the printing process cannot be stopped. You would have to buy a new canvas to fix the mistake.
The colors on my screen look different than what was printed on my canvas? 
Colors may look different on your screen, so please note that slight color variations can occur. I send you an email with your proof asking that BEFORE you approve your sign you should print out the proof you see on your screen to ensure the colors you see on your screen are what will be printed on your canvas. Each computer screen sees different shades of color depending on your computer’s calibration.
What happens if I received my sign and it is damaged due to shipping?
If an item is damaged during shipping, please contact me within 24 hours of receipt with photos of damaged area to discuss replacement.