FAQs

FAQ

Do you have a catalog? 

Madi Kay Designs is proud to offer an online—downloadable—catalog for qualified and approved Wholesalers.  Click Here To Download a PDF Version of Our Catalog

How do I set up a wholesale account?

To qualify as a Madi Kay Designs Wholesaler you must meet the following four requirements:

  1. Own & operate a valid retail business.
  2. Be a brick and mortar storefront (not just a PO Box). 
  3. Submit a copy (electronic or printed) of your resale exemption certificate (first orders only; Texas stores/residents only).
  4. Send in a signed/executed Terms and Conditions agreement. (Download here)

Please email or mail your completed application to:

  1. Email:  wholesale@madikaydesigns.com
  2. Address: Madi Kay Designs, LLC - 1605 Creek Crest Dr. McKinney, TX 75071

When will my credit card be charged?

Madi Kay Designs charges your credit card at the time your order is processed which typically happens 2-3 weeks prior to shipping, but charging your credit card can be “up to” the day of shipping.

Placing first order

In order for Madi Kay Designs to process your first order it must be a minimum of $350.00 US, and your Order Form and the Terms and Conditions must be filled out completely and accurately.  Then you must sign/execute the agreement which is part of the Terms and Conditions and send/email/fax it to Madi Kay Designs along with a copy of your business license. Your order cannot be processed without these documents.  

What about re-orders?

Re-orders are a minimum of $200 through our website. We do not take phone orders.

 MADI KAY DESIGNS POLICIES

Shipping

All orders are shipped FedEx Ground unless otherwise specified. Expedited shipping is available upon the customer’s request. Madi Kay Designs determines shipping method based on weight and volume factors. Unauthorized refusals of shipments will result in payment of all shipping charges and a re-stocking fee may apply. Madi Kay Designs does not ship to P.O. boxes.

Claims

You must notify Madi Kay Designs of any in-transit damages, shortages and defects within 48 hours of documented delivery of goods. Please take pictures of any damage to the packaging and/or to the item. ALSO, WE REQUIRE THAT YOU PUT IN WRITING THE DAMAGE ON THE DELIVERY RECEIPT OR ELECTRONIC CLIPBOARD OF THE CARRIER. If the shipment is signed for in good condition, but concealed damage has occurred, you must contact Madi Kay Designs within 48 hours to report the damage and request an inspection of the damaged goods. Please keep all original packaging for 5 business days after damage is reported. 

Returns

All returns must be authorized by Madi Kay Designs where Wholesaler is assign an RMA or Return Merchandise Authorization number. We must be notified of any defects, missing items, over shipments and damages the first 5 (five) business days of receiving the order. After the 5 (five) business days have passed, the customer will be responsible for returning the items back to Madi Kay Designs and any shipping fees and re stocking fees that may apply with no exceptions. Any items returned without a valid RMA# will be refused and all shipping charges will be the responsibility of the sender. Any unauthorized items that are returned with authorized items will not receive credit. If an item is reported to be defective and upon authorized return is deemed by Madi Kay Designs to be of the first quality, a re-stocking fee may apply and applicable shipping charges will be applied. Returns for first quality merchandise are not accepted.

Back Orders

All back-orders will ship unless canceled by the Wholesaler IN WRITING via email. When your order is ready to be shipped, any item not available will be placed on back-order unless otherwise instructed. Please note that your order will be shipped as complete as possible, but it is not suggested to request complete shipping as this may delay delivery of your order.

Cancellations

All cancellations must be in writing within 5-7 business days of the initial order. Cancellations are not guaranteed.

ORDERS

Placing first order

All first orders must meet these requirements:

  1. Signed copy of the Terms and Conditions 
  2. A valid copy of your business license
  3. A copy of your Resale Certificate (Texas Stores/Residents only)
  4. A complete and accurate Order Form
  5. Include a minimum order not less than $350.00

We cannot process your order if these documents are not submitted along with your order.

Will Madi Kay Designs do a custom quote?

Yes, for a one-time design fee of $100.00 USD plus the regular price of the sign.  We will create a custom sign using your own quote.  The set-up fee is non-refundable and is required before any proofs are designed.  Please contact wholesale@madikaydesigns.com to create a custom listing.   

 

Follow us on Instagram @madikaydesigns_mkd