FAQs

 ►►What is the current turnaround & shipping time?

Once I receive your order and you have provided any custom details needed for your print including, words, colors, and pictures (each design will need different customization) we will send you a proof to look over and approve within 2-4 business days for most signs and 5-10 business days for completely custom signs like song lyrics or subway art (holiday time may be longer). Once you give the FINAL approval your sign will be in the mail within 6-7 business days for canvas signs and 14-28 business days for wood or metal signs. If this does not meet your deadline you can always print out the proof and place it in a card showing what very special gift is on its way.

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►► How many proofs can I have?

Please be very specific with design instructions on your order, because once designed we can send you up to 3 proofs before we reserve the right to charge for additional edits. Each additional proof after the 3 is $15 USD. 

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►► What Are My Printing Options?

All signs come ready to hang! 

WOOD PRINTS (NO FRAME) are printed directly to 3/4" thick raw birch wood which has natural imperfections (nicks, wood knots, etc). No attempt is made to cover these. Each piece of wood takes the print process differently. NO TWO WILL BE ALIKE. Sides and back show natural wood or add a 1" frame for that perfect finishing option. 4 colors available! 

WOOD PRINTS (FRAMED) are printed directly to 1/4" thick raw birch wood which has natural imperfections (nicks, wood knots, etc). A 1" walnut frame, distressed black, distressed white, or distressed grey wood frame is added for that perfect finishing option. 

METAL/TIN PRINTS are printed directly to the 0.032-inch aluminum, which is then mounted to a sheet of 3/4" raw birch wood. White ink not printed, tin will show instead. Sides and back show natural wood or add a 1" frame for that perfect finishing option. 4 colors available! 

CANVAS PRINTS are printed on our 1 1/4" premium canvas comes GALLERY-WRAPPED
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►►Can I add a wood frame to my wood or tin print?

Yes!  You have the option to ADD a 1” wood frame in one of the four color options (WOOD and METAL signs only):


Walnut 

Distressed White

Distressed Black

Distressed Grey 

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►► Do you use vinyl stickers for your words?

We do NOT use VINYL stickers. The ink is printed directly to the material (wood, tin, canvas or MDO) so that it will last a lifetime.  Our products are made In TEXAS.
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►►Can I see the design BEFORE I place my order to make sure I like the sign?

We design in the order received. Due to the amount of time designs take we are only able to design those who have ordered. You will receive a proof of your design to review and approve. We do NOT print until you have approved and LOVE what you see.
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►►Will I receive a proof before you actually get started printing my sign? 

Yes! You will receive a full color proof 1-4 days after you place your order or if you have purchased a subway design, in 5-10 days (holiday times may be longer).  Once you receive your proof, if you would like to see any changes, we are more than happy to make them and re-send an amended proof.
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►►Does it cost more if I want to make changes to the proof that you send?

We will make up to 3 edits on your design without additional fees. Please be as specific as possible initially. After 3 edits we reserve the right to charge $15 for each new edit. We want you to be happy and will do everything we can to capture the image you have of your beautiful design.
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►►I have a custom quote that I would like to make into a sign. How can I do that?

Simply send the exact words you would like and the size you have in mind, indicating whether you prefer wood or canvas. Once this information is received, we will send you a custom quote. Once the invoice is paid we can get started on the fun part…the DESIGN!
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►►Do you offer discounts if I order more than one sign? 

We would love to work with you based on your specific needs.  Please email us at contact@madikaydesigns.com for specific order questions and discounts.  
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►►Do you have a "font list"?

We actually don't have a font list because we are willing to use pretty much any font our customers may request. If you see something you like on one of my other listings-just copy and paste the link so we know which one it is. Or, if you have a particular style or you know the name of the font-just let us know.
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►►What happens if I made a mistake on an order that I already approved? 

Please email us immediately to see if we can make a change before it has gone into production.  If it has already gone into production we will charge a $25 fee to stop production and make the change.  This will delay when the item ships.  If the item has already printed you would need to order a NEW sign.  We may be able to offer the sign at a discounted rate based on the item ordered.  
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►►The colors on my screen look different than what was printed on my Canvas? 

Colors may look different on your screen, so please note that slight color variations can occur. I send you an email with your proof asking that BEFORE you approve your sign you should print out the proof you see on your screen to ensure the colors you see on your screen are what will be printed on your canvas. Each computer screen sees different shades of color depending on your computer’s calibration.
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►►MKD has SOLE OWNERSHIP of any and all designs we create, including Custom Designs.

We reserve the right to SHARE any and all designs we create, including Custom Designs, on all social media. We also reserve the right to SELL any and all designs we create, including Custom Designs, in any of our online stores.

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►►Returns & exchanges

***Please understand once we send a proof, we cannot refund any payment. If you no longer want the item we can credit you in our shop for another sign minus the design fee. We will give you in store credit of your total cost minus $25 ($50 for custom orders like subway or song lyric art) for the cost of the design work already completed. 

Custom or personalized orders cannot be returned or exchanged unless they arrive damaged or defective. 

When an item arrives damaged please make sure to contact us within 3 business days of the item arriving so we can start the claims process. Please send pictures of the damaged sign and the box. Please make sure to keep the original packaging.

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►►Returns & exchanges

I gladly accept returns on Non-Custom orders. 

Just contact me within: 14 days of delivery

Ship items back to me within: 30 days of delivery

Conditions of Non-Custom returns:
Buyers are responsible for return shipping costs. If the item is not returned in its original condition, the buyer is responsible for any loss in value. 

I don't accept exchanges or cancellations, but please contact me if you have any problems with your order.